Item purchased:
07 May, 2015 12:23
Classic Comedy: Only Fools..One Foot..Allo Allo +?? 4 YOU choose! (6 Promo DVDs) – #221737560236 – £2.99
Message to buyer:
07 May, 2015 13:11

Hi Caroline, Many thanks for buying this classic comedy selection. Just to let you know, I need to know which other four DVDs you want along side Only Fools and One Foot / Allo Allo by about 3pm, to be sure of getting them in the post today. Best regards, Kevin

Message to buyer:
08 May, 2015 12:22

Hi Caroline, Just a quick reminder that I haven’t yet sent out your order. I can’t do so until you tell me which four additional DVDs you would like. As yesterday, I need to know by about 3pm if I’m going to make today’s post. Best regards, Kevin

Message to buyer:
09 May, 2015 08:42

Hi Caroline, The listing for this item has now ended and I’m not sure that you’ll still be able to access the listing details to see the DVDs available from which to select four. I’ve therefore recreated the information on a page on my website that you’ll be ale to access. However, it’s not allowed to send links, email addresses, etc. via eBay messages. I’ll therefore send the information to the email address notified when you paid by PayPal. Best regards, Kevin

Message to buyer:
09 May, 2015 08:50
Sent directly

Hi Caroline, As per my message via eBay, herewith a link for you to view the DVDs you can choose four from to complete your purchase. It should work just by clicking it. If not, simply cut’n’paste the address into your browser. Rather than fill your InBox with reminders, I’ll now wait to hear from you. Best regards, Kevin

Feedback left:
Precise Date and time not known


The listing included a request to message choices and reminder messages were sent to the buyer one hour, one day and two days after the purchase. At no time did she respond to any of the messages, nor even if she hadn’t received them contact us either by direct message or via the eBay process to advise the item hadn’t been received. (Unsurprising … as it hadn’t been sent, and couldn’t be till she said what she was actually buying.) Instead this negative feedback was left. A full refund of the amount paid was made once a formal case was opened.